What to say when it's been too long...

There was a great discussion in the Jamberry Leaders' group about what to say (by text, email or B message) to customers that you've waited entirely too long to follow up with.

We've all done it, gotten busy, forgotten, failed to make it a priority, procrastinated or just didn't know how important it was.

Now that we know better, it's time to do better!  Here are some great ideas:

Follow Up Phone Call Scripts

from JAMsister Rebecca C.

Anatomy of the dreaded follow up phone call for a party
Use this if they marked yes, maybe, or nothing.

If she said maybe:

“You: Hi “Jane” how are you today?
Her: Fine, who is this?
You: This is “your name” I met you last night (or your event date and time) at the “such and such event”
Her: Oh yeah how are you?
You: I am doing great. I read from your sheet (or however you got their info) that you were interested in hosting a party and I just got some openings in my schedule for ____(whenever you want her to hold the party) ((Offer up to three dates, people like choices)) Since we are so close to the holidays if you want these by Thanksgiving I suggest we have it sooner rather than later. If you want it for Christmas order by this day etc...
Her: “I checked the maybe box”
You: Well Jane how can I turn your maybe into a yes? Is it a time issue, money issue? Let me know what it is. I guarantee you will have a great time hosting a party.
Her: I can’t afford to have all those people at my house and feed them.
You: Jane you can make it as minimal as you want, crackers and water would be fine. I will start right away and keep the party short, so they can still get home at a decent time for dinner. Or we can have it at a time when people will most likely already have eaten. Or make it a potluck have your guests each bring a dish. What day do think would be good for you out of the dates I have chosen?
Her: I have three kids and no sitter.
You: While although it is ideal to have a child free night. You may get more people by having it kid friendly. Plop a movie on for them tell the parents to bring a snack and you have two birds with one stone.
Her: That is a great idea!
Now book the date!!

Scripts for Booking Parties

Prepare first!

Have your calendar already figured out!

1. Fill in Family Obligations (birthdays, anniversaries, special days, vacations, lunch with hubby, ice cream with the kids, kid’s practices, games, presentations, etc.)
2. Fill in anything already booked: Events, Parties, Training Calls

Trying to grow the business

Today's Tip   Subject: Questions from YOU…. "This is a good space for all the people like me trying to grow the business. I have been in a company for four years but I really don't know what else to do. Sometimes I am afraid to call my customers; some other I don't know what do. I have been reading your comments for two or three months and I have learned a lot. What I am really looking is for new leaders on my team. Thanks for this space…Claudia" Dear Claudia - Thank you for writing - we are happy to hear that you are enjoying our tips. I'm going to do my best to “read between the lines” of your question and answer as best as I can.

Hello? Is anybody there

Today's Tip   Subject - Hello? Is anybody there? Last Thursday, I picked up our home phone and could barely hear the dial tone due to an annoyingly loud buzzing sound on the line. When I attempted to place a call, the buzzing was there and when people called us, it was nearly impossible to tell who was on the other line because the buzzing was so loud.