A Simple Tool for Dealing With Difficult People

Sometimes being a coach sucks. Let me explain. I really hate confrontation. I'm not good at it. It affects every part of my physical and emotional self. In the past week, I've twice found myself on the receiving end of some pretty unhappy energy (and that's putting it mildly). In both situations, the event that was actually causing the frustration in the other person wasn't my fault and there was nothing I could do to change it. Unfortunately for me, even the knowledge of that fact didn't stop the frustration with me. Probably because I was the only (or the most convenient) target at the time.