Are you an Opportunist or are you Purpose Driven?

by Kristina Tucker and Noel Giger

Want to GLOW your business in 2018?  Take an inventory of your actions and determine areas that you want to change!

Seven Steps to a Serious Business

Seven Steps to a Serious Business

"Success is understanding that life is choices, not chances"

Sometimes our customers and hostesses just don't take our business seriously. Have you ever gotten a message from a hostess who has just cancelled her party for that night and thought to yourself, "Doesn't she realize this is how I pay my bills and make my income? I won't be able to replace that party at this point!" Perhaps you've talked with a hostess on the day of her party only to hear that she has only two guests coming and it's an hour and a half drive for you to get to her house. Just like others of us, you might find yourself thinking at times, "Do they think I leave my family, drive to their home, and spend 2 hours with them just for fun?" It certainly isn't the way we want to feel. We do want to share our product, make sure they have a great time and teach them something new, but if we're honest with ourselves, I don't think many of us would do this that two nights a week just for fun. We do it to earn an income. We do it to enhance the lives of our family. How do we get our customers and hostesses to take our business seriously? To understand that we count on our parties for income? Here are 7 tips that will help:

Booking Blitzes for Jamberry Parties

I don't like cold calls!  Do you?  I honestly have never met anyone who does!  I've got good news for you... You don't have to make cold calls!  Read on for the details!

This plan gives you a REASON to call!!

What to say when it's been too long...

There was a great discussion in the Jamberry Leaders' group about what to say (by text, email or B message) to customers that you've waited entirely too long to follow up with.

We've all done it, gotten busy, forgotten, failed to make it a priority, procrastinated or just didn't know how important it was.

Now that we know better, it's time to do better!  Here are some great ideas:

Why Do We Build Relationships?

Besides all the personal benefits of building relationships with our customers and team members, there are cold, hard facts to prove that it's good business!

Exceeding expectations—"WOWing" the customer—is the name of the game.

Research shows that 70 percent of buying experiences are based on how the customer feels they are being treated.

Customers feel instant gratification when they are rewarded after doing business with you.

Maximize your Facebook Time for Business!

We've all done it... logged into Facebook for a quick peek.  Got distracted.  Wasted the whole day.

If you're using social media for your direct sales business, you have to walk that fine line between being social and doing business.  Fortunately, we are in the relationship business, and sites like Facebook allow us to nurture relationships.  Unfortunately, people like to take a shortcut and just try to use it to sell to people!

Here is a tool that I use to help manage my Facebook time more wisely.  Lists.  There are 2 kinds of lists on Facebook: Interest Lists and Friend Lists.  Today, I'll share about the former.

Here is a graphic for those of us who are visual learners (and a shameless way to get people here from Pinterest!)

Systems for Client Follow Up

Greats systems from a fellow Founding Executive!

I needed a system for follow up too. I started using an email scheduler. It is saving my sanity! Mine is called Right In Box, though there are others.

As soon as my customers order, I mail them a post card thank you. I write these in bulk so I just have to print a label when they order. I check my dash every day and print a label. Easy.

As soon as my customers order, I also pop over into my email and schedule an automatic email for 2 weeks and 2 months later. I have templates that I copy/paste. All I have to do is add the customer's email address and hit "send later" Now I don't have to remember to follow up. Before, I was marking these in my planner for certain days each month. I function much better this way.

Once a month, I add all of my new clients to Mail Chimp and I send a monthly newsletter through that too. I highlight new wraps (SSE, Hostess Exclusive), seasonal trends, bookings, etc.

I've found that putting my customer follow up on auto-pilot has given me more time to focus on my team. 

How To Jump Start Your Jamberry Nails Business

Your mission: host a "pop up party" in the next 7 days - in your home, a friend's home, a restaurant, a park.... anywhere!  EVERYONE already knows if they are free this week or not - so no "checking calendar" excuses!

**********Tell me the date/time of your pop up party!*************

When are you at your best?

Today's Tip One of the beauties of a home based business is the flexibility that it gives us. There is also a dangerous component of that flexibility and that is that we have the potential of “flexing ourselves right OUT of the business.”

Hello? Is anybody there

Today's Tip   Subject - Hello? Is anybody there? Last Thursday, I picked up our home phone and could barely hear the dial tone due to an annoyingly loud buzzing sound on the line. When I attempted to place a call, the buzzing was there and when people called us, it was nearly impossible to tell who was on the other line because the buzzing was so loud.

How do I get listed on the Jamberry website?

In order to ensure the best customer experience, Jamberry has established criteria for being given the privilege of receiving leads from the main Jamberry website.

Re-booking "Cancelled" Parties

Send by email, personal note or text:

Sally,

I was just browsing over some of my parties from last year and your name popped up -- I remembered you had a lot of "life" happen last year and could not hold your Jamberry Party. Just wondering if you might be interested in rescheduling?  We have (current customer specials, seasonal designs, etc.)

Bookings and Customer Care

Bookings and Customer Care

Bookings-

Why does someone book a show? 

1. FUN!  Keep this experience fun and you will book!
2. Free Product
3. To help a Friend

Four `must use' phrases for better customer service

Subject: Four `must use' phrases for better customer service

1. “I'll take care of that for you!”

Wherever a problem first lands is the only place to solve it. These words assure customers that employees are empowered to make problems disappear.

A Simple Tool for Dealing With Difficult People

Sometimes being a coach sucks. Let me explain. I really hate confrontation. I'm not good at it. It affects every part of my physical and emotional self. In the past week, I've twice found myself on the receiving end of some pretty unhappy energy (and that's putting it mildly). In both situations, the event that was actually causing the frustration in the other person wasn't my fault and there was nothing I could do to change it. Unfortunately for me, even the knowledge of that fact didn't stop the frustration with me. Probably because I was the only (or the most convenient) target at the time.

Are You A Hunter or A Farmer?

Are You A Hunter or A Farmer?
By Nicole Bandes

Farmers, as opposed to hunters, must be much more patient. Rather than waiting for a day or two to bring home the bacon (or venison), a farmer must wait an entire season to bring in the bread. However, where as the hunter must go back out and hope he didn’t shoot the last of the game available (or scare them all off), the farmer can replant every year and get a whole new harvest.

In network marketing, there is a technique that is often passed on from upline to downline called the 3-foot rule. What this means is that anyone within 3 feet of a networker should hear about their business and products.

Success Tip on Marketing

Success Tip on Marketing: While getting new business is an important part of growing you business and enjoying success, please remember your existing prospects and customers. 

If you've been putting all your marketing efforts into acquiring new customers, stop and diverts some of your resources into reselling, up-selling, cross-selling to your existing customer base. 

Use every means possible, the phone, social media, post photos, do customer care calls. Create life-time customers who not only purchase from you, but refer others to you by staying in touch and creating lasting relationships.

From 7-22-13 Consultant Newsletter

Send the Unexpected!

Send the Unexpected! Training thoughts provided by The Success Factory and modified by Jamberry Nails 8/20/12 In these days of voice mail and email, a handwritten note is a powerful and unexpected way to help people remember you.